We've put together a bunch of questions you might have but if there's anything missing, you can get in touch with us via the contact page or email the WIC herself at info@minuscloudnine.com

Is everything eco-friendly?

Absolutely. Being eco-friendly is one of our top priorities, from start to finish we do our absolute best to respect our planet and the people in it, focusing on sustainability and ethically made products.

Packaging: 100% biodegradable or recyclable

Clothing: All our garments are made from organic cotton & recycled polyester.


We also have a few pieces which are up cycled from factory dead stock, focusing on turning trash into treasure

So, you don't contribute to fast fashion?

All of our products are sustainably sourced/made and fair wear approved which has always being the forefront of our brand ethos. 

We don't feel we can advocate mental health while people making our garments are in poor working conditions, therefore we only work with factories which have the fair wear certification along with us making our own garments, here in the UK.

We care about how our products are made, and are proud to source materials from all around the world to get the best available to us, and to make amazing pieces for you. This means that we work with a number of different factories, depending on what we’re making, and how it’s made. We work in partnership from fabric being sourced, to garments physically made with factories in India, China, Sri Lanka, Bangladesh, Newcastle UK & down to our founders hub in Essex.

When will I receive my order?

Everything is individually hand printed, embroidered/stitched and packed so please allow up to 7-10 working days for dispatch, if you need anything more urgently please let us know and we will do whatever we can to speed up the process.

UK orders should arrive within 2-3 days of dispatch & worldwide orders should arrive within 7-28 days, after dispatch

Can i return / exchange my order?
Unfortunately absolutely everything is made to order, therefore we do not do accept returns/refunds. We do accept exchanges if you are having problems with your sizing.
If you have any problems please drop me us email at  our contact page and we will do what we can to help.
How should I wash the garms?

Each listing has care instructions for your garments, We mainly recommend washing our tees/jumpers on a 30 degree wash, inside out and allowing them to air dry. However all Oatmeal/white products should not be washed with colours.

How do you work out the costing?

Every design is hand printed/embroidered/sourced/designed etc, so involved in the costing is the time spent creating the garment, the garment cost, materials of printing. A % of every garments profit goes to mind charity.

How can I share my story?

If you would like to share your story or just why you wear the cloud, send over an email to info@minuscloudnine.com with a good quality image of yourself in your garment and what you would like to say. At some point EVERY single story will be shared, however we will be spreading them out over, your patience is appreciated!