FAQ's

We've put together a bunch of questions you might have but if there's anything missing, you can get in touch with us via the contact page or email the boss lady herself at charlotte@minuscloudnine.com

When will i receive my order?

Everything is individually hand printed and packed so please allow up to 7 days for dispatch, if you need anything more urgently please let us know and we will do whatever we can to speed up the process.

UK orders should arrive within 2-3 days of dispatch & worldwide orders should arrive withing 7-28 days, after dispatch

If you haven't received anything in that time period, please let us know via our contact page or drop the lady in charge an e-mail on charlotte@minuscloudnine.com

Can i return / exchange my order?
Unfortunately absolutely everything is made to order, therefore we do not do accept returns/refunds. If you have any problems please drop me us email at  our contact page and we will do what we can to help.
How should I wash the garms?

We recommend washing our tees/jumpers on a 30 degree wash, inside out and allowing them to air dry. If still in doubt, ask an adult!

How do you work out the costing?

Every design is hand printed, so involved in the costing is the time spent creating the garment, the garment cost, materials of printing. 10% of every garments profit goes to mind charity.

How can I share my story?

If you would like to share your story or just why you wear the cloud, send over an email to charlotte@minuscloudnine.com with a good quality image of yourself in your garment and what you would like to say. At some point EVERY single story will be shared, however we will be spreading them out over, your patience is appreciated!